Help

All shipping is done with UPS Standard ground shipping out of our Illinois Distribution Centre.

Visit our Dealer page ( ONLY US DEALERS LISTED ) Please enter in your City or Postal Code then select “GO”. On the right side of the screen you will see a list of our retailers with their respective contact information. We recommend you to contact the store to ensure they carry the particular product you are interested in before you visit the store.

If the retailer does not carry the product you are interested in, feel free to ask them to order in the product you are looking for.

Please note we have different levels of luggage warranty. These levels are based on the different materials used on various styles. ie) The German engineered Pure Polycarbonate material on the ELITE Series grants a 10 Year UNCONDITIONAL Warranty, while ABS/PC luggage affords a 5 year Limited warranty.

Visit our "Warranty Page" for more information.

No registration is required to warranty your product. Simply retain the proof of purchase, and the attached Warranty card, as Warranty claims will require those two documents.

This depends on several factors, such as the make of product itself, the nature of the repair, the location of Service centre, etc... In general, for a service issue, it should take no longer than 30 days from the time it is received at the Service center.

Please view the instruction manual ( included in the purchase ) or follow their instructions Here

You do NOT receive a key with TSA locks.

The Keyhole on your TSA lock is for TSA personnel ONLY. It allows them to open, inspect and re-lock luggage if neccessary. This applies to passengers arriving and/or connecting to Canada.

Your monthly credit card statement usually displays your EXACT billing information. If you are still unsure, please contact your credit card issuing bank to confirm / correct your billing information. Also, if you have recently moved, the Credit Card companies may still have your old address on file.

AVS is an automated tool to help reduce credit card fraud for online transactions by verifying the person placing the order is in fact the card holder.

When you submit your credit card billing information online during checkout, the AVS system checks that this information is the same as per the information that the Credit Card companies have on record. If the information entered does not match EXACTLY of what Visa, MasterCard, or AMEX have on file, then the AVS system will inform us that the information is NOT MATCHING .

We do NOT have access to the correct information, we are merely informed that either the name/address/ or phone number is 'Matching', 'Not Matching', or 'Partially Matching'.

In most cases, it is 'Matching', and your order is shipped as soon as possible. However, if your AVS Result returns as 'Not Matching' or a 'Partially Matching' result , we then cannot process the order due to the potential of it being a fraudulent transaction. We then try to contact the card holder via telephone to verify he or she did in fact place the order. From time to time, you may be requested to forward a valid document for billing verification if an International credit card is being used for the purchase

This AVS system is in place to better protect your security, as if you lost your credit card and someone tried to make a purchase online, it would alert the merchant of an 'incorrect match'.

CVV2 is another anti-fraud tool used by merchants to confirm that the actual credit card is in the possession of the customer. The CVV2 code is the 3-digit number located on the back of most credit cards (usually last 3 digits.) This code must match the code on file with your credit card company or the order attempt will be rejected.

At this time, only shipping to USA is available. For International Shipping please contact us.

For Canadian customers, HeysAmerica.com does not ship to Canada. Please contact Heys International Ltd

Please contact us for International Returns

Sorry, HeysAmerica.com does not price match.

Click the "Log In" link at the top right hand side of our site to access and review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click the "Log In" link at the top right hand side of our site to access your account and print invoices.

Credits usually take 7-10 business days from the time we receive your item(s). However, Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.

Your credit card will be charged within 24 hours prior to shipment of your item(s).

If you cannot find a specific size to a particular product that you are interested in, then please try our dealer locator page . All our retail dealers will sell our products in individual sizes. Please be sure to call the dealer before you visit their store to confirm availability, and if they do not stock that particular style, they can order it in for you, if you ask them to.

If the product is "Out Of Stock", there should be an ETA (Estimate Time Arrival) date beside the color of the product. If it displays "Sold Out" this means that the product is either being redesigned or discontinued, please contact us if you would like more information on that particular product.

If you know the name of the product you would like to purchase, you may use our “Search Bar” on the top right hand side of the screen.

If you have any trouble locating a product, feel free to contact our customer service for assistance.

HeysAmerica.com has redesigned the website to make it more user friendly and convenient for customers when searching for the product they need. We have introduced a new detailed “refined” search to break down our many products into 1 specific product made for you. Simply click on a category at the top of the page. Then, on the left side of the page open “REFINE BY” and you will be able to click on the specific details you would like your product to have. Whether you prefer hardside or softside, super tough or superlight weight, TSA Locks or products made from ECO friendly material, we will accurately display all your travel desires within a click of a button.

If you have any trouble locating a product, feel free to contact our customer service for assistance.

Please view the instruction manual as to how to replace the batteries on your xScale®. The xScale® takes 2 CR2032 batteries ( included in the purchase ), which will last for years with typical use. The CR2032 batteries are available in most dept stores if and when you need to replace them.

No, we are not open the public.

We are open Monday to Friday - 8am CST to 4pm CST.

Please click here for our company contact information.

Heys USA no longer has the rights to sell Heys branded products in the USA or elsewhere. Heys America, Ltd. now has the exclusive rights to sell Heys branded products in the USA.

No, it was not. Heys America has no affiliation, no common ownership, and no common management with Heys USA.

No. If you have a product from Heys USA, then your warranty is with Heys USA. Heys America is a completely separate luggage brand from Heys USA, and is not related to, nor affiliated with, Heys USA in any way. Heys America does NOT offer warranty services for any other luggage brands, it only services and warranties its own products.