Help
Order Status and Shipping
- When will I receive my order?
- Can I pick up my order from your location?
- What company do you ship with?
- What is the Status of my Order?
- How do I change or cancel my order?
- How do I track my order?
- How much is my shipping?
- My order never arrived.
- When will my order ship?
- An item is missing from my shipment.
- Do you accept Backorders / Advance orders ?
Returns
Dealers
Warranty
- What is your Warranty Policy for Luggage?
- Do I need to Register my product for Warranty?
- How long will it take to repair a product?
Locks
- I forgot my lock combination, how can I open my lock?
- How do I set the combination on my lock?
- I can see a keyhole on my TSA lock but i didn't receive a key ?
- What are TSA locks?
Credit Card Issues
- How do I verify my correct Credit Card Billing information ?
- What is AVS ? (Address Verification Service)
- What is CVV2 ?
Canadian and International Shipping
Pricing and Billing
- Do you price match?
- I have a question on my charges.
- I need a copy of my receipt/invoice.
- When will my credit appear on my account?
- When will my credit card be charged?
Item Availability
- Can I purchase Single Pieces?
- The product is out of stock
- How do I find my product?
- How do I navigate the site?
Product Questions
General Public