Order Status and Shipping
  • When will I receive my order?
  • Can I pick up my order from your location?
  • What company do you ship with?
  • What is the Status of my Order?
  • How do I change or cancel my order?
  • How do I track my order?
  • How much is my shipping?
  • My order never arrived.
  • When will my order ship?
  • An item is missing from my shipment.
  • Do you accept Backorders / Advance orders ?
  • How do I find a Dealer in my area?
  • I did the search, but there are no Dealers displayed?
  • What is your Warranty Policy for Luggage?
  • Do I need to Register my product for Warranty?
  • How long will it take to repair a product?
  • I forgot my lock combination, how can I open my lock?
  • How do I set the combination on my lock?
  • I can see a keyhole on my TSA lock but i didn't receive a key ?
  • What are TSA locks?
Credit Card Issues
  • How do I verify my correct Credit Card Billing information ?
  • What is AVS ? (Address Verification Service)
  • What is CVV2 ?
Canadian and International Shipping
Pricing and Billing
  • Do you price match?
  • I have a question on my charges.
  • I need a copy of my receipt/invoice.
  • When will my credit appear on my account?
  • When will my credit card be charged?
Item Availability
  • Can I purchase Single Pieces?
  • The product is out of stock
  • How do I find my product?
  • How do I navigate the site?
Product Questions
  • How do I replace the batteries on my xScale® ?
  • What is the clear protective film on my Luggage?
General Public
  • What is the status of Heys USA?
  • Was Heys USA purchased by Heys America?
  • I have a Heys USA product, does Heys America cover my Heys USA warranty?