We guarantee all unused or defective merchandise for 14 days from the receipt of shipment. If you are not completely satisfied with your purchase you may return or exchange any unused or defective merchandise for a prompt refund or exchange.

*Returned goods must be in the same condition that you received them in. We do not exchange or refund product(s) that were purchased from other retailers. Used products are non-refundable. HeysAmerica.com has the right to refuse products that are returned to us in used condition.

Returns Procedure:

HeysAmerica.com will provide you ( via email or post ) with a prepaid UPS return label within America only to return the items back to Heys. Please drop off your package at the closest UPS location in your area. Once the package is received and processed through our return procedure, we will simply deduct a standard $9.99 deduction fee from your order subtotal. This $9.99 covers the cost of return shipping & handling to HeysAmerica.com.

You can return unused items for 14 days from the receipt of shipment. All items must be in the same condition you received them in with all hang tags attached and in the original box.

Your form of payment will be credited for the price of the returned item less a $9.99 return shipping & handling fee. The original Freight Charges are non refundable. Your credit will appear after HeysAmerica.com has received and processed your returned item through our return procedure. Once your credit has been issued, you will receive an email from our billing department confirming the refund amount.

Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.

Exchange Procedure:

HeysAmerica.com will provide you ( via email or post ) with a prepaid UPS return label. Once we have received your item(s) we will process an exchange as long as the exchanged product is of same value as the product you are returning.

If you decide to exchange your returned product with a different product of greater or less value, you will need to follow our returns procedure above.

Should you have any questions or require assistance in returning or exchanging your order, please feel free to call us at 1-847-429-2026.